Founding Technical Account Manager (French Speaking) m/f/d - AI health tech

Why voize?

At voize, we believe the greatest gift to frontline workers is time — time to care, connect, and be present. We build AI companions that seamlessly take over digital workflows, amplifying human impact rather than replacing it. Backed by a $50M Series A led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs, 2,000+ facilities trust voize and over 200,000 users rely on our AI companion daily.

Your Mission: Be the Technical Backbone of Our French Launch

France is our next big market, and as Founding Technical Account Manager (France), you are the first dedicated customer-facing technical hire for it. You become the single clear technical owner for our first French customers across their entire lifecycle: implementation, technical setup, rollout support, troubleshooting, and continuous improvement. This is a true founding role, operating as a one-person team across Technical Support and Solution Engineering — building the playbooks, documentation, and processes a whole French technical team will run on tomorrow.

Your Daily Business

• Own technical planning and setup end-to-end for new French customers and rollouts, from first scoping call through go-live.
• Own inbound customer and technical support for the French market, triaging, troubleshooting, resolving, or escalating within agreed response expectations.
• Diagnose ambiguous issues hands-on across the app, backend, customer-side IT (networks, devices, MDM), and system integrations, in French.
• Build the French playbook from scratch: setup and support documentation, escalation paths, response standards, and recurring-issue tracking.
• Be the technical voice of the French customer, feeding escalations and blockers back into Product, Support, and Solution Engineering.
• Work hand in hand with EU teams on clear escalation paths into Support, Solution Engineering, and Product.

Your Skillset

• Several years of experience in technical support, solutions engineering, technical account management, or implementation, ideally in B2B SaaS or health-tech.
• Hands-on technical troubleshooting skills with logs, APIs, integrations, networking fundamentals, and device/MDM setups.
• Founding-role autonomy: thrives with high ownership and low structure.
• Excellent communication across audiences, from non-technical facility administrators to engineering bug reports.
• Structured under pressure, using data and dashboards to spot patterns and track recurring issues.
• Full professional proficiency in French (spoken & written), plus a very good command of English for internal collaboration.

Growing Together — What You Can Expect at voize

• Fast-growing startup with real impact, open and collaborative culture with regular team events.
• Stock options, 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, company off-sites, access to Blinkist and Audible, free language courses.
• Flexible working hours and a hybrid setup — work from the Berlin office or remotely across Germany.