Staff/Principal Product Manager

About Parloa

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. Parloa has powered over one billion interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the Role

As a Staff or Principal Product Manager, you will lead the strategic development and execution of Parloa's product, ensuring it delivers scalability, efficiency, and innovation across the product ecosystem. You will work cross-functionally with engineering, design, and commercial teams to deliver a modular, integrated platform that enhances product innovation, reduces complexity, and creates exceptional user experiences.

Areas of Ownership

• Define and drive product strategy: develop a clear, actionable product vision and roadmap aligned with company objectives.
• Build for scalability and modularity: ensure the platform is flexible and integration-ready, using best practices for APIs, SDKs, and modular design.
• Champion process excellence: lead streamlined processes for feature requests, prioritization, and delivery.
• Collaborate across functions: partner with Engineering, Design, and Commercial teams to prioritize features.
• Elevate decision-making with data: implement analytics and observability tools to measure platform performance.
• Foster customer-centric development: align platform goals with customer and market needs.

Who You Are

• 10+ years of experience in product management, solution architecture, technical consulting, or a CTO/CPO role.
• Strong understanding of platform architecture, APIs, SDKs, modular design principles, and integration strategies.
• Proficiency in data analytics tools (e.g. SQL) and using data to inform decisions.
• Demonstrated ability to lead cross-functional teams and influence without authority.
• Exceptional ability to articulate complex concepts to technical and non-technical audiences.

Our Recruiting Process

Recruiter Interview → Product Peer Interview → 360° Product Interviews → Case Interview → Bar Raiser Interview

Why Parloa?

Parloa is building agentic AI that enterprises trust with their most important customer moments, backed by leading global investors including General Catalyst, EQT Ventures, and Altimeter Capital. Parloa upholds high data protection standards, including GDPR and ISO 27001 compliance.