Customer Service

Nordnet is expanding and we want you to be part of the journey!After 25 years as the leading digital platform for savings and investments in the Nordics, Nordnet is taking the next big step: To launch in Germany!This marks a historic milestone for us and a unique opportunity for you. We’re looking for people to our Costumer Service to join our journey from day one and help shape the future of finance for hundreds of thousands of new customers.Do you want to be one of our first team members in Germany and build something big from the ground up? Now’s your chance.About NordnetNordnet is the leading pan-Nordic digital platform for savings and investments.

Since day one, our mission has been to democratize savings. Through innovation, simplicity, and transparency, we challenge traditional financial institutions and give private savers the same tools, insights, and opportunities that professionals have enjoyed for decades!What You’ll Be DoingSupporting customers via phone and emailHelping customers navigate everything from investments and savings to account services Making sure customers get the most out of Nordnet’s tools and features Sharing customer feedback internally to improve our products and servicesWorking proactively to inspire and educate around saving and investingContributing to a culture of constant improvement and high energyActing as the customer champion internally, influencing product, marketing, and operationsYour goal is not only to solve problems, but to inspire and empower customers to take control of their financial future.This is youYou’ll be one of our first team members serving our German customers. You’ll play a crucial role in building a best-in-class customer experience, from the very beginning.To succeed in this role, you’re someone who thrives in a fast-paced, goal-oriented environment.

You take pride in delivering excellent service, and you believe that great customer experiences come from a mix of empathy, energy and expertise.We Believe You’ll Thrive If YouHave a strong drive and a genuine interest in service and financeAre fluent in German Communicate clearly and confidently both in writing and speechTake initiative and ownership to solve customer issuesEnjoy working with KPIs and continuous improvementHave previous experience in customer service (ideally within finance, banking or fintech)Hold a degree in finance, economics, or a related fieldAbout Nordnetters We value experimentation and continuous improvement. With an impartial approach, we welcome new ideas to boost our progress. Sharing knowledge and learning from our setbacks is part of the game.

We have the courage to ask questions and admit that we do not have the answer, all the time. We believe that straightforward and transparent communication builds trust and inclusion.Culture is built and cared for, each day by everyone. We’re proud of ours.

Having a flat organization where anyone can talk to anyone creates a warm and friendly atmosphere worth protecting. We believe in a culture where every effort counts and where everyone is being recognized. A culture embracing our core values – passion, simplicity and transparency on all levels, no matter who you are or what you do.What We OfferWe offer you the opportunity to work in a great team in Germany located in our new office located in Frankfurt, Central Banking District.

You will be part of a friendly Nordic environment with a strong focus on innovation, product development and technology. We are proud of the friendly and humble environment and commit to our goals as a team.Today, we are 900 employees in Stockholm, Oslo, Helsinki and Copenhagen.Visit us on: www.nordnet.de, www.nordnetab.com and https://career.nordnetab.com/Questions & applicationsIf you have questions, please contact Keri Bergström Käll, Talent Acquisition Partner at keri.bergstrom.kall@nordnet.se Please note that both your CV and cover letter need to be written in English for us to proceed with your application.We do only accept applications through our recruitment system, hence no email applications will be considered.We look forward to receiving your application!