Head of AI Center of Excellence (m/f/d)

What To Expect

We have an AI strategy and a large community of people who are passionate about technology and AI. What's still missing is you: the person who takes the strategy from paper to practice. As Head of our new AI Center of Excellence, you won't be pitching AI to a skeptical leadership team - you'll be building a Group CEO sponsored seat on our Tech and AI Board, and three businesses ready to change how they work. You'll lead a focused lean team, amplified by AI Partners embedded in every business and a champions network spanning DACH, the Nordics and Benelux. It's a rare combination: real authority to shape strategy, real resources to execute it, and a mandate big enough to change how a 600-person group operates.

Your Mission

• Own AI adoption end to end - training, our weekly AI Spotlight, the use case library, an annual agent-build hackathon and the approved-tool landscape - and make the sanctioned path the fastest path, every time
• Lead the redesign of how we actually work - team up with process owners across delivery and administration to rebuild core processes around AI, bringing the method and proving the impact
• Build and run our AI Operating System - the internal platform for agent orchestration, retrieval and prompt lifecycle management - engineered to stay vendor-neutral as the market shifts
• Take ownership of AI governance
• EU AI Act readiness as both deployer and provider, our AI Usage Guideline, and a client-facing Transparency Charter - compliance as a fast, reliable service, never a bottleneck
• Represent the AI CoE on our Tech and AI Board and become the one door every business knocks on for AI questions

Your Profile

• Real enterprise AI adoption experience with the numbers to prove what actually changed
• A genuine track record of redesigning processes (Lean, BPM, service design or similar), including the facilitation skill to lead that work with people who don't report to you
• Hands-on technical range: LLM/agent architectures, orchestration, RAG, MCP, and working fluency across today's major enterprise AI stacks (Claude, Microsoft 365 Copilot, Atlassian Rovo, ChatGPT, Gemini)
• Solid regulatory footing: EU AI Act deployer/provider obligations and GDPR in a data-processing context
• The influence to lead without formal authority and turn a network of part-time volunteers into a genuine delivery engine
• Fluent English (C1-C2); professional German is a strong plus

Good Reasons to Join Us

• Flexibility that fits your life – flexible hours, home office/remote options, and workation weeks, so work and life actually fit together.
• Personal development – regular Development Check-ins, training budget and paid training days
• Fair, performance-oriented compensation – market-aligned, reviewed regularly, and tied to transparent performance criteria.
• Benefits that fit you – a flexible benefits package that you shape around your own life.
• Technology at the forefront – access to leading partner ecosystems (Atlassian Platinum, Microsoft, AWS Premier), with AI built into how we build and how we work.
• Values you can feel, not just read about – our Communardo Values shape daily work, not just the wall art.
• A growing, international group – 600+ colleagues across 12 countries, with real room to shape things instead of corporate bureaucracy. - #smartertogether – lived, not just claimed – close collaboration and real mutual support across brands and countries. For us, #smartertogether also means AI + human : we combine human judgment, creativity and responsibility with AI capabilities to achieve better outcomes together.