About commercetools
At commercetools, real innovation starts with a strong foundation, from the balance of product and people who created composable commerce and shaped the culture of experimentation that idea unlocked, powering the next era of commerce for ambitious companies.
About Our Customer Success Team
The Customer Success team is dedicated to building deep, consultative partnerships within the Enterprise space, shaping and scaling an exceptional upmarket customer experience across the Enterprise Segment. This role is hybrid, with three days a week in the Berlin office.
Your Impact
- Guide enterprise clients in maximizing the value of the agentic commerce architecture, including Composable Commerce, Frontend, and Connect.
- Translate new product features and capabilities into clear business outcomes aligned with customer strategic goals.
- Proactively drive account engagements, leading high-impact Strategic Business Reviews (SBRs).
- Partner closely with Product Management to advocate for customer needs.
- Collaborate seamlessly across Sales, Product, and Support to keep enterprise accounts thriving.
What Sets You Apart
- 5+ years in high-touch tech with proven success in CS, pre-sales, or technical consulting, ideally within e-commerce or retail.
- Technical depth in modern API-first/headless tech.
- A bold, trusted advisor who navigates C-suite discussions.
- Willing to travel up to 50% to build high-value client connections.