Technical Account Manager - DACH

About Camunda

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.

About the Role

At Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. You'll navigate technical challenges, provide expert guidance, and ensure smooth adoption of our platform at scale.

What You'll Be Doing

• Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey
• Guide the creation and execution of tailored technical adoption plans designed to maximize business outcomes
• Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders
• Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management
• Foster strong, collaborative relationships with cross-functional Camunda teams (Customer Success, Consulting, Support, Product, Engineering, Sales, Pre-Sales)
• Regularly spend time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods)

Nice to Haves

• Experience in enterprise automation, business process management, process orchestration, or robotic process automation
• Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.)
• Familiarity with Camunda products

Compensation & Benefits

• Remote & Flexible: work from anywhere with home office budget and co-working space support
• In Person Connection: Annual Kickoff, team offsites, and Camundi Connection Budgets
• Health & Wellbeing: locally tailored healthcare, mental wellbeing support, and a Live Well Lifestyle Spending Account
• Financial Security: retirement and pension plans, life and disability insurance
• Professional Growth: up to $/€/£1,000 per year for self-driven learning