Senior Vice President Operations

Rohlik is one of Europe’s leading online grocery businesses, operating in the Czech Republic, Hungary, Austria, Germany and Romania through Rohlik.cz, Kifli.hu, Gurkerl.at, Knuspr.de and Sezamo.ro.By owning our end-to-end operations and developing our technology in-house, we are able to deliver a customer experience built around freshness, speed, reliability and a broad assortment of both local and international products.As we continue to scale, we are looking for a Senior Vice President Operations to lead the next stage of our operational development across Europe.This is one of the most critical executive roles in the company, combining full ownership of the performance, scalability and continuous improvement of Rohlik’s end-to-end operations across all markets with a highly visible, hands-on mandate that requires moving confidently between group strategy and detailed operational performance. Why this role is excitingYou will lead the operational agenda of one of Europe’s most ambitious and complex e-grocery businesses.You will have a direct impact on growth, profitability and customer experience across multiple countries.You will shape how our operations scale, from fulfillment and supply chain to last-mile delivery and customer operations.You will lead both operational performance and long-term transformation, including automation, technology and new-market readiness.You will influence the daily experience of millions of customers and thousands of employees across Europe. What you will own and deliverYou will take full ownership of Rohlik’s group-wide operations strategy and execution, ensuring that our operating model delivers consistent performance today while remaining ready for future growth.Your scope will include:Leading end-to-end operations across all marketsAligning and leading local COOs to deliver consistently high standardsDriving performance across fulfillment centres, supply chain, warehousing, last-mile delivery and customer operationsOwning group-wide operational P&L performance and driving year-on-year improvements in productivity, efficiency and costEstablishing clear group-wide standards across safety, quality, reliability, customer satisfaction and operational performanceEnsuring consistent execution and aligned KPIs across all marketsBuilding scalable operations that support growth without compromising customer experienceEnsuring new markets, fulfillment centres and operational capabilities launch on time and are ready to scalePartnering with the CEO Retail and the Executive Leadership Team on company strategy, growth and expansionProviding operational input into financial planning, budgeting and investment decisionsLeading major transformation, automation and continuous-improvement initiativesStrengthening business continuity, risk management and regulatory complianceBuilding a culture of accountability, innovation, ownership and customer obsessionDeveloping and inspiring senior operational leaders across countries and functionsStrengthening leadership capability and employee engagement across operational teamsSuccess in this role will be visible through stronger operational P&L performance, consistent execution across markets, measurable improvements in productivity and cost, high levels of safety and customer satisfaction, and an operating model that can scale with Rohlik’s continued growth. What we are looking forA proven track record as a COO, SVP Operations, EVP Operations or an equivalent senior operational leaderSignificant experience leading complex, multi-country operationsDeep expertise across supply chain, fulfillment, warehousing, last-mile logistics and customer operationsStrong P&L ownership and financial acumenExperience building and scaling operations in a high-growth environmentThe ability to combine strategic thinking with disciplined, hands-on executionA strong track record of improving operational performance, productivity and profitabilityExceptional leadership skills and the ability to align senior teams across countries and functionsConfidence working directly with founders, CEOs, boards and executive leadership teamsThe ability to create clarity, accountability and pace in a complex organizationRegular travel to Rohlik’s headquarters in Prague will be requiredFluent English; additional European languages are an advantageExperience that would be particularly relevantE-commerce, grocery, retail, logistics or technology-driven operationsInternational expansion and multi-market scalingDigital transformation, automation or technology-led operational improvementComplex, high-volume and time-sensitive customer operationsFounder-led or entrepreneurial business environments What we offerA pivotal executive position in one of Europe’s most ambitious technology-driven retail businessesThe opportunity to shape the future of online grocery retail across multiple countriesSignificant influence over company strategy, operational transformation and international growthThe chance to build scalable operations with a tangible impact on millions of customers every dayA high-accountability environment where decisions move quickly and results are visibleFind Jobs in Germany on Arbeitnow