Lead Complex Digital Transformations
Join Coveo's Professional Services team and help customers unlock the full potential of Coveo's AI-powered platform. With more than 1,000 implementations delivered for global organizations such as Dell, Rolex, and Salesforce, the team tackles complex technical challenges every day.
As One of Our Technical Project Managers, You Will
- Lead the implementation of Coveo's platform by defining project scope, objectives, milestones, and success criteria.
- Act as the primary delivery lead and trusted advisor for customer stakeholders.
- Coordinate customer stakeholders, internal experts, and project resources while managing expectations.
- Develop and maintain detailed project plans, tracking budgets, timelines, dependencies, and deliverables.
- Manage project changes, assess impacts, and implement mitigation strategies.
- Partner closely with architects, developers, and technical customer stakeholders to translate business requirements into user stories.
What Will Qualify You for the Role
- At least 7 years of experience gathering requirements, producing technical documentation, and coordinating QA activities.
- At least 3 years managing large-scale IT implementation projects.
- Strong understanding of technical challenges in implementing cloud-based software solutions and web applications.
- Excellent stakeholder management, leadership, and communication skills.
What Will Make You Stand Out
Experience with Agile delivery methodologies and tools (Jira, Azure DevOps), PMP or Scrum Master certification, web development or software engineering experience, and knowledge of enterprise search or Salesforce ecosystems. This role requires strong English communication skills, working primarily with English-speaking customers across North America and global markets.