Senior Software Engineer, Support & Integration (C++) – Digital Patient Model

What You'll Do

As a Senior Software Engineer, Support & Integration (C++), you will join the Snke Anatomy Applications team and help ensure that Digital Patient Model services are reliably integrated and supported in customer environments, handling escalated technical issues and providing third-level support through analysis, root cause investigation, and collaboration with the engineering team.

Your Responsibilities

• Investigate and analyze customer-reported issues in production systems, integration setups, and internal environments.
• Reproduce issues, identify root causes, and provide clear technical findings to the responsible engineering team.
• Support customers with the integration of services, APIs, and data flows.
• Analyze issues in legacy products and support their continued operation.
• Work with modern C++20 services and understand older C++ code bases for debugging and support.

What We're Looking For

• Several years of professional experience in C++ software engineering.
• Experience in technical support, application support, integration support, or a similar customer-facing technical role.
• Strong analytical and problem-solving skills, especially reproducing issues and analyzing logs.
• Experience with distributed backend systems and gRPC services using Protocol Buffers.

Nice-to-Have

Experience supporting healthcare or other regulated software products, familiarity with Git and Python/PowerShell, CI/CD, observability, cloud platforms (AWS), and DICOM or other medical data standards.

Why Snke

30 vacation days plus Dec 24 and 31, flexible hybrid working within Germany, bike leasing, Urban Sports Club, and a centrally located Munich workspace with a rooftop terrace.