Who We Are; What We Do; Where We're Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
Role Overview
The Account Manager is responsible for developing and expanding relationships with existing customers, ensuring customer success, maximizing the value customers realize from Magnet Forensics' solutions, and identifying opportunities to grow customer adoption across our portfolio of products and services.
What You'll Do
- Develop and execute annual and quarterly account growth and customer success plans.
- Build trusted relationships with key stakeholders across law enforcement and government organizations.
- Help drive customer retention and long-term account development.
- Identify opportunities for cross-sell and upsell within existing customer accounts.
- Conduct regular business reviews and customer success discussions to understand evolving customer needs.
- Prepare and deliver customer presentations, solution overviews, and value-based discussions.
- Coordinate and support product evaluations, upgrades, and adoption initiatives.
- Accurately manage quotations, renewals, and related commercial processes.
- Maintain complete and accurate records of all customer engagements and opportunities within Magnet's CRM system.
- Collaborate closely with Customer Success, Technical Specialists, and Marketing teams to ensure outstanding customer outcomes.
- Serve as a strategic advisor by helping customers achieve their operational and investigative objectives.
- Act as the voice of the customer internally, providing feedback to product and leadership teams.
What We're Looking For
- Experience managing and growing customer relationships in a software, technology, or services environment.
- Strong consultative communication and stakeholder management skills.
- Proven ability to drive customer retention, expansion, and long-term account growth.
- Ability to understand customer challenges and align solutions to business outcomes.
- Previous Law Enforcement or Digital Forensic experience is an asset.
- Some travel required, approximately 25% of the time.
Compensation & Benefits
Total target compensation (base salary + variable): €94,100 - €134,400 (EUR) a year.
Magnet is proud to offer benefits such as generous time off policies, competitive compensation, volunteer opportunities, reward and recognition programs, employee committees & resource groups.
How We Work
At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you're within a comfortable travel distance to one of our offices, you'll occasionally join us in person.