About The Happy Customers
The Happy Customers is a Berlin-based startup helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams. We partner with companies across Europe to provide professional customer support through email, chat, and phone in multiple European languages. We are currently building a talent pool of Icelandic-speaking Customer Support Agents based in Germany to support upcoming client projects.
Tasks & Responsibilities
As an Icelandic Customer Support Agent, you will help customers through multiple communication channels while delivering an excellent customer experience. Your responsibilities may include:
- Responding to customer enquiries via email, chat and phone (inbound & outbound)
- Resolving customer questions professionally and efficiently
- Escalating complex issues where required
- Maintaining accurate records in customer support systems
- Following client processes and quality standards
- Contributing to customer satisfaction and continuous service improvement
Requirements
- Based in Germany with valid work authorisation
- Native or professional proficiency in Icelandic
- Good English communication skills
- 1–3 years of customer support or customer service experience preferred
- Comfortable communicating through phone, email and chat
- Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage
- Ability to work independently in a remote environment
- Reliable internet connection and suitable home office setup with laptop/desktop
Benefits
- Fully remote work within Germany
- Opportunity to work with international companies
- AI-enhanced customer support environment
- Continuous learning and development
- Opportunity for long-term collaboration based on project availability
We are currently building a talent pool for upcoming client projects. Suitable candidates will be contacted when projects matching their language skills and availability become available. Find more English Speaking Jobs in Germany on Arbeitnow.