Customer Success Manager - High Touch (m/f/d)

Why voize?

Because we're more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

Your Mission

As Head of Data & Internal AI, you make voize measurably AI-native and data-driven from the inside. You own two things end to end: the internal data foundation everyone's numbers come from, and the internal AI platform every team builds on. You enable others to answer their own questions and automate their own work without asking permission.

You make voize a fully AI-native organization and enable all team members with the tools and knowledge to automate everything that doesn't need a human doing it, helping them focus on what is really important.

You report to the COO, build a small team around you, and are the person who keeps voize on the front foot as this technology moves.

Your Daily Business - No Two Days Are Alike

• Own internal AI: the strategy and 12–24 month roadmap, the platform itself (voize MCP, harnesses, model access, context layer), and the standards behind it for evals, observability, cost control and access scoping
• Own the data foundation: ensure voize is operating on a strong and accessible data foundation, including ingestion, the warehouse, dbt modeling, the semantic layer and self-serve BI plus metric definitions
• Deliver AI into the business functions: from spotting the use case through deployment to measured operating impact function by function
• Drive cultural change: make voize an organization where every decision is based on reliable data and AI does all the work that doesn't need to be done by humans anymore
• Own governance and risk in a regulated healthcare setting in partnership with the compliance team: privacy, data protection, model risk, EU AI Act
• Build the function: build the Data and Internal AI function, hire and manage the team, and decide what stays central versus a de-central team of AI Champions

Your Skillset - What You Bring to the Table

• You have built and owned a modern data foundation hands-on — cloud warehouse, dbt from staging through marts with tests and CI, a semantic layer, canonical metrics, self-serve BI — as well as hired the right people to scale it
• You have shipped internal AI or agents into production over that data layer and can talk through adoption numbers, evals, and what you'd do differently
• You have a track record of data or AI changing a business metric, past pilot, with numbers you can walk through end to end
• You are effective across a whole company, as credible with Support and Sales as with Engineering, and you'd rather build a champions network than hand-hold every team yourself
• You own governance and risk rather than treating it as someone else's blocker, and you run autonomously: you set your own priorities in ambiguity and deliver one source and one team end to end before proposing a program

Growing Together - What You Can Expect at voize

• Tackle challenges, grow quickly, and make a real impact
• Become a co-creator of our success with stock options
• Open, collaborative culture with regular team events, working from our Berlin office or remotely across Germany
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, learning platforms such as Blinkist and Audible, plus free language courses
• Flexible working hours and a good hybrid set-up

We look forward to your application and can't wait to meet you - no matter who you are or what background you have!