Customer Service Manager

About The Company

Meyer Seals, a division of Alfelder Kunststoffwerke Herm. Meyer GmbH, is a leading global player and a world market leader in the packaging industry. Headquartered in Alfeld (Leine), Germany, the company operates multiple locations across Thailand, India, and China, including production facilities. With approximately 340 dedicated employees, Meyer Seals is the largest manufacturer of sealing inserts for plastic and aluminum closures in Europe. The company specializes in developing innovative and sustainable packaging solutions for sealing food, beverages, pharmaceuticals, agrochemicals, industrial chemicals, cosmetics, and lubricants. Meyer Seals has established long-term partnerships with market leaders in various sectors, supplying over 20 billion seals annually to customers in more than 100 countries worldwide. The company's commitment to quality, innovation, and sustainability positions it as a trusted partner in the packaging industry, continuously striving to meet the evolving needs of its global customer base.

About The Role

We are seeking a highly motivated and experienced Technical Customer Service Manager / Project Manager R&D / Development Engineer (m/w/d) to join our Research and Development team at our site in Alfeld (Leine) near Hildesheim. In this role, you will serve as a key technical interface between our company and our international customers, providing proactive support and expert advice throughout the entire product lifecycle. Your primary responsibilities will include understanding and analyzing customer requirements, managing and executing innovation and product development projects, and acting as a technical point of contact during product development processes. You will collaborate closely with sales, procurement, and production teams to ensure customer needs are met efficiently and effectively. Additionally, you will handle customer complaints, document project data, and maintain records in our ERP system proAlpha, contributing to continuous improvement and customer satisfaction.

Qualifications

The ideal candidate will possess a successfully completed technical degree, such as Wirtschaftsingenieur (Industrial Engineer) or Verpackungstechnologie (Packaging Technology). You should demonstrate excellent interpersonal skills, including the ability to approach people confidently, make decisions decisively, and assert yourself effectively. A strong desire to make a tangible impact through your work, combined with openness to international travel for technical customer support, is essential. You should have a structured, goal-oriented, and responsible work approach, with a capacity to develop creative solutions and adapt to new ideas. Proficiency in both German and English, along with good MS Office skills, is required to facilitate communication and documentation in a global environment.

Responsibilities

As part of your role, your key responsibilities will include:

Providing responsible and proactive technical support and consultation to customers across all stages of product management, serving as a technical team member in pre- and after-sales service.Identifying and conducting structured analyses of current and future customer requirements to tailor solutions accordingly.Managing and independently executing various projects related to innovation and product development, ensuring timely and successful delivery.Acting as a technical contact for product development initiatives, collaborating with sales, procurement, and manufacturing teams to align project goals.Handling customer complaints effectively, ensuring issues are resolved efficiently and satisfactorily.Maintaining comprehensive documentation of data, project results, and customer interactions within the ERP system proAlpha to ensure transparency and traceability.

Benefits

We offer an engaging and challenging work environment with numerous opportunities for personal and professional growth. Our company promotes flat hierarchies and short communication channels, enabling quick decision-making and a dynamic workplace. New employees benefit from intensive onboarding programs that span multiple departments, facilitating a smooth integration into our team. We also provide a variety of employee benefits, including company events, electric vehicle charging stations, access to fitness facilities, and more. Meyer Seals operates within a highly stable market niche characterized by consistent demand for consumer goods and a broad international customer base, ensuring job security and ongoing development opportunities for our staff.

Equal Opportunity

We are committed to fostering an inclusive and diverse work environment. Meyer Seals and Alfelder Kunststoffwerke Herm. Meyer GmbH provide equal employment opportunities to all qualified applicants regardless of race, gender, age, religion, disability, or any other protected characteristic. We believe that diversity enhances our innovation, creativity, and overall success, and we actively promote a culture of respect and equal opportunity for all employees.